Shipping times are calculated at checkout and depend on where you are located.

On average it takes 5-8 days for orders to be delivered.

Orders are shipped out within 1-72 hours and depend on how busy we are.

Delivery time = shipping + processing time.

We have a 30-day money back guarantee for faulty items.

Although we do have an impressively high satisfaction rate.

We do not give refunds due to a change of mind or other reasons besides the product being faulty.

Exceptions are made to orders that haven't left our warehouse yet.

Feel free to reach out to us at anytime and say hi at support@donmarlo.com for any questions or brand enquiries.

We will get back to you as soon as possible with help.

All our transactions are in shown in Euros unless the currency has changed to your local currency because of your location.

If your payment method is based in a different currency you may be charged an international transaction fee by your bank or card issuer. The exchange rate will be decided by your bank or card issuer. 

If you wish to cancel or amend your order you must contact our customer support team immediately. Orders are processed within 1-72 hours of receipt in order to get your items to you as fast as possible, therefore it is unlikely we will be able to make any changes to your order after this time. Once an order has been packed or shipped and a tracking number generated we are unable to cancel or amend your order.